At DREAMYGAINZ, we want you to be satisfied with your purchase.
Returns:
Return requests may be submitted within 30 days of delivery.
To be eligible for a return, the item should be unused, in its original condition, and in its original packaging when applicable.
Please contact us with your order number and the reason for the return before sending anything back.
Return Shipping:
Customers are responsible for return shipping costs for returns that are not related to a damaged, defective, or incorrect item.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue.
Damaged or Incorrect Items:
If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
Please provide your order number and clear photos or video showing the issue.
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.
Refunds:
Once an approved return is received and reviewed, we will notify you regarding the refund.
Approved refunds will be sent to the original payment method.
The time it takes for a refund to appear depends on your payment provider or financial institution.
Non-Returnable Items:
Certain products may not be eligible for return, including:
- Personalized or customized products
- Digital products
- Final sale products
- Products that have been used, altered, or damaged after delivery
Order Cancellations:
Orders may be cancelled within 15 minutes of being placed.
After the cancellation period has passed, an order may already be processing or preparing for shipment and may no longer be eligible for cancellation.
Contact:
For questions about refunds or returns, please contact us through our Contact Us page and include your order number.